P&P and T&C's
Please contact me with details before you return anything.
If you change your mind about a purchase you can return it within 30 days of the date of your order in new and unused condition for a full refund of the product price and postage, however your return postage is not paid by 1buy1pencils.
Faulty products will be replaced if you contact 1buy1pencils within 30 days of the date of your order.
No items, unless faulty, with be refunded or exchanged if they have been used. Most faulty pencils can be replaced without the need to return the faulty one however this must be done with 30 days. Complaints of faulty pencils will not be entered in to if the purchase was more then 30 days before contact was made. Thanks to one or two people trying to claim money back after serveral months from purchase date 1Buy1Pencils will be now very strictly adhering to policy. CLAIMS FOR REFUNDS OR EXCHANGES MUST BE MADE WITHIN 30 DAYS By placing an order you are agreeing to abide by these terms and by receiving you order 1Buy1Pencils is agreeing to abide by them also
Please check the contents of your package as soon as possible and report any issues promptly.
Postage is free for orders over £60
Orders under £60 postage is charged as follows for 'Standard'
Postage is free for orders over £80
Orders under £80 postage is charged as follows for 'Standard'
Express postage is a flat fee for £14.99 and is Royal mail international signed for or Airsure post
We can take online PayPal payments, you don't need a paypal account to pay this way. This is a safe, secure and quick way to pay! Other online payment methods are coming soon, but we are currently checking each option out to ensure we get the best and most secure available
I am willing to ship anywhere worldwide. So far my pencils have shipped to the USA, Australia, Italy, Germany, Brazil, Holland Japan and France. They travel very well!
I do not share your details with anyone. Email addresses are only stored if you have subscibed to my mailing list or if you have asked to be contacted if an item becomes available. I do not have access to any card or bank details
We want to take care of the enviroment but also want your purchases to reach you in good condition. We use new Jiffy bags/mailing bags but urge you to re-use them if possible. The bubble wrap We use is pre-used, we get it from a factory that would other wise throw it away, if this is not available We use 'Enviro' bubble wrap which is biodegradable